We are looking for an experienced Operations Manager to lead teams, manage client interactions, ensure KPI achievement, and drive overall process excellence in a 24×7 operational environment.
Key Responsibilities
- Manage daily operations and ensure performance meets defined KPIs.
- Act as the primary client touchpoint and represent the department in reviews.
- Knowledge of rostering/Manpower planning
- Identify process gaps, create action plans, and ensure timely resolution.
- Maintain SL, AL, and Abandonment metrics within defined targets.
- Share all required reports with clients on time.
- Conduct daily/weekly/monthly reviews with Team Leaders and agents.
- Motivate teams and maintain attrition within limits.
- Handle groups effectively and take quick,
data-backed decisions.
- Work closely with cross-functional teams to support operational improvements.
Eligibility Criteria:
- Minimum Qualification: Graduate in any stream.
- Strong communication skills in English and Hindi.
- Proficiency in Excel and PowerPoint.
- Experience in client handling and escalation management.
- Ability to work in rotational shifts (Sunday fixed off or as per process).
- Robust ability to understand complex operations and make quick decisions
Work Details
- Shift: Day shift
- Week Off: Sunday fixed off / rotational (depending on process)
Bangalore
📌 Operations Manager (India)
🏢 One Point one solutions
📍 India
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