Key Responsibilities

1. Operations Management

- Oversee end-to-end business operations
- Ensure smooth execution of projects and service delivery
- Monitor KPIs, SLAs, and operational performance

2. Team Leadership

- Manage department heads, team leads, and operations staff
- Hire, train, and mentor employees
- Drive a performance-focused culture

3. Process Improvement

- Identify inefficiencies and implement process optimization strategies
- Use tools/automation to improve productivity
- Ensure standard operating procedures (SOPs) are followed

4. Client & Stakeholder Management

- Work closely with clients to ensure satisfaction
- Handle escalations and critical issues
- Collaborate with senior leadership (CEO, VP, etc.)

5. Financial Oversight

- Manage budgets and operational costs
- Improve profitability through efficiency
- Track revenue vs. expenses for operations

6. Compliance & Risk Management

- Ensure company policies and regulatory requirements are met
- Mitigate operational risks

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Work Location: In person

📌 Assistant Vice President - Operations (India)
🏢 Vplak India
📍 India