Company: House of EdTech (Goenka Kachave LLP)
Location: Kolkata (Work from Office)
Job Type: Full time
Experience: 0–2 Years (Freshers Welcome)
Salary: ₹1.8 – ₹2.4 LPA (Fixed) + Performance-Based Incentives
Working Days: 6 Days (Rotational Week Off)
Working Hours: 11:00 AM – 8:00 PM

Job Summary:

House of EdTech is looking for a proactive and tech-savvy Operations & Support Executive to join our growing team. This role involves managing webinars, providing customer support, resolving technical queries, and ensuring smooth day-to-day operations.

Fresh graduates with strong communication skills and a willingness to learn are encouraged to apply.

Key Responsibilities:

Webinar & Operations Support

- Coordinate and execute online webinars and live training sessions.
- Ensure smooth technical execution and resolve real-time issues during webinars.
- Coordinate with trainers and internal teams for seamless session delivery.
- Manage webinar recordings, collect participant feedback, and prepare reports.

Customer Support

- Handle customer queries via phone, email, and chat.
- Assist learners with login issues, course access, registrations, and payment-related concerns.
- Provide timely technical support and ensure prompt issue resolution.
- Deliver a positive customer experience by resolving concerns professionally.

Process & Documentation

- Maintain accurate records of customer interactions and support requests.




- Prepare process documentation and standard operating procedures (SOPs).
- Identify opportunities to improve workflows and operational efficiency.
- Support automation and process improvement initiatives wherever possible.

Required Skills

- Excellent verbal and written communication skills in English and Hindi
- Comfortable using MS Excel, Google Sheets, and online tools
- Strong problem-solving and analytical skills
- Ability to multitask and work in a fast-paced environment
- Good attention to detail and organizational skills
- Positive attitude, willingness to learn, and team-oriented mindset
- Basic technical troubleshooting skills are an added advantage

Eligibility

- Graduate/Postgraduate from any discipline
- Freshers and candidates with up to 2 years of experience are welcome to apply
- Relevant customer support, operations, or technical support experience is a plus

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Provident Fund

Application Question(s):

- How many years of experience do you have in Customer Support, Operations, or a similar role ?
- Have you ever handled customer queries through calls, emails, or chat support ?
- Do you have access to a personal laptop (or are you willing to arrange one before joining)?

Education:

- Bachelor's (Preferred)

Experience:

- Microsoft Excel: 1 year (Required)
- Statistical analysis: 1 year (Required)

Location:

- Salt Lake, Kolkata, West Bengal (Required)

Work Location: In person

📌 Operations Support Executive (India)
🏢 House Of Edtech
📍 India