- We are looking for a agile, high-energy individual. He/she should have pleasing personality and excellent communication skills. Lead a team of 4-5 associates.
- Servicing of leads generated from the ATL and BTL marketing activities and driving productivity in terms of walk-ins and bookings from the Contact Centre team.
- Lead nurturing and strategic lead business management to ensure the right product is pitched to the customers using a consultative approach; thus adding to revenues at no additional cost towards lead generation
- Call Centre Agent Training :Training the team on Presales operations
- Managing various reports for all of the above operations
Data management
Vendor Management
Call Quality monitoring
- End to End presales lead generation process acquisition, nurturing, closure & transition
- Managing contact centre operations in an outsourced tele-calling set-up for a specific campaign
- Responsible for maintaining effective relationships with vendor partners, internal stakeholders & team members
- Responsible for customer insights, analytics and predictive buying behaviour leading to better prospect segmentation, profile targeting & product positioning
- Timely reporting and MIS generation for business and campaign performance
- Responsible for call quality and on-call customer experience
- Responsible for training and learning development of the frontline outsourced team
- Responsible for process optimisation at various levels such as data management,
- CRM technology enablement, email marketing and BTL marketing
Seniority level:
Industry: Real Estate, Property
Employment type: Full-time
Job function: Pre-Sales
📌 Pre-Sales (India)
🏢 UK Realty
📍 India
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