Operations Manager Job Role

The Operations manager is responsible for the overall operations of the resort, including accommodation, guest services, food and beverage operations, housekeeping, maintenance, staff management, and business performance.

Key Responsibilities

1. Guest Experience

Ensure guests receive excellent service throughout their stay.

Handle guest complaints and special requests.

Monitor guest feedback and reviews.

Maintain high guest satisfaction levels.

2. Staff Management

Recruit, train, and supervise employees.

Prepare duty schedules and allocate responsibilities.

Conduct performance evaluations.

Ensure staff follow resort policies and standards.

3. Operations Management

Oversee daily resort operations.

Coordinate among front office, housekeeping, restaurant, maintenance, and security.

Ensure all departments work smoothly together.

Monitor occupancy and guest activities.

4. Housekeeping & Maintenance

Ensure cottages, rooms, and common areas are clean and well-maintained.

Coordinate repairs and preventive maintenance.

Monitor landscaping, gardens, pools, and recreational facilities.

5. Financial Management

Monitor revenue, expenses, and profitability.

Control operating costs and wastage.

Approve purchases and vendor payments.

Prepare operational and financial reports.

6. Inventory & Procurement

Manage stock of housekeeping supplies, food, beverages, and guest amenities.





Coordinate with suppliers and vendors.

Maintain inventory records.

7. Safety & Compliance

Ensure compliance with local regulations and safety standards.

Implement emergency procedures.

Maintain security and guest safety.

8. Sales & Business Development

Support marketing campaigns and promotions.

Build relationships with travel agents, corporate clients, and event organizers.

Increase occupancy and resort revenue.

Skills Required

Leadership and people management

Guest relations

Problem-solving and decision-making

Budgeting and cost control

Communication skills

Conflict resolution

Knowledge of hospitality operations

Age Category: 30 to 40

Valuable experience(2 to 3 years) in resort industry

Kindly Whatsapp your resume to +91-XXXXXXXXXX to apply.

Pay: ₹28,000.00 per month

Benefits:

- Food provided

Ability to commute/relocate:

- Pollachi, Tamil Nadu (Coimbatore District): Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

- Native place
- Age
- Do you have relevant experience to this field?

Education:

- Bachelor's (Preferred)

Experience:

- Management: 2 years (Required)

Language:

- Tamil (Required)
- English (Required)

License/Certification:

- Experience Certificate (Preferred)

Work Location: In person

📌 Operations Manager (India)
🏢 PN Farm House
📍 India