As the Front Desk Receptionist, you will be the first point of contact for our guests. You will be responsible for creating a warm welcome, ensuring smooth check-in and check-out processes, handling guest enquiries, managing reservations, and delivering exceptional customer service throughout the guest journey.

Key Responsibilities

* Welcome guests with a friendly and skilled attitude.

* Handle guest check-in and check-out efficiently.

* Manage room reservations, day picnic bookings, and guest registrations.

* Provide information about Monteria Village’s attractions, activities, accommodation, events, and packages.

* Coordinate with Housekeeping, F&B;, Maintenance, Security, and Operations teams to ensure a seamless guest experience.

* Process payments and maintain accurate billing records.

* Handle guest complaints politely and resolve issues promptly or escalate when necessary.

* Maintain guest records using the property management system.

* Prepare daily reports,



shift handovers, and maintain front desk documentation.

* Ensure the reception area remains clean, organized, and welcoming at all times.

* Follow company SOPs, safety standards, and guest service protocols.

Pay: ₹14,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Khalapur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Diploma (Required)

Experience:

- Front desk: 1 year (Required)

Language:

- Hindi (Required)
- Marathi (Required)
- English (Required)

Location:

- Khalapur, Maharashtra (Required)

Shift availability:

- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)

Work Location: In person

📌 Front Office Receptionist (India)
🏢 Monteria Village
📍 India