Telemarketing Supervisor (Vasanth Nagar)

Telemarketing Supervisor (Vasanth Nagar)

02 Aug
|
Plumeria Holidays
|
Vasanth Nagar

02 Aug

Plumeria Holidays

Vasanth Nagar

Key Responsibilities:

Team Leadership & Management

- Supervise, motivate, and monitor a team of telemarketers to meet daily calling and lead-generation targets.

- Conduct daily briefings, call monitoring, and feedback sessions.

- Ensure adherence to scripts, call quality guidelines, and compliance standards.

- Manage team schedules, attendance, and productivity.

Sales & Lead Generation

- Drive team performance to generate quality appointments for sales presentations.

- Achieve set KPIs such as number of calls, conversions, and qualified walk-ins.

- Ensure the team clearly communicates the value proposition of the timeshare program.

Training & Development

- Provide ongoing training on product knowledge, call handling, objection management, and soft skills.

- Conduct refresher training and identify performance gaps.

Reporting & MIS

- Maintain and share daily/weekly/monthly reports on team performance.

- Track appointment confirmations, show ratios, and conversion ratios.

- Provide insights to management for performance improvement.

Operational Responsibilities

- Coordinate with the Sales and Marketing teams to ensure smooth appointment flow.

- Maintain updated call scripts, customer lists, and follow-up processes.

- Handle escalations from team members and customers.



Required Skills & Competencies

- Mandatory experience in Timeshare / Vacation Ownership telecalling or appointment generation.

- Strong communication and persuasion skills.

- Ability to lead and motivate a team.

- Good analytical and reporting skills.

- Experience in working with CRM tools and tele-calling systems.

- Target-oriented with solid problem-solving skills.Key Responsibilities:

Team Leadership & Management

- Supervise, motivate, and monitor a team of telemarketers to meet daily calling and lead-generation targets.

- Conduct daily briefings, call monitoring, and feedback sessions.

- Ensure adherence to scripts, call quality guidelines, and compliance standards.

- Manage team schedules, attendance, and productivity.

Sales & Lead Generation

- Drive team performance to generate quality appointments for sales presentations.

- Achieve set KPIs such as number of calls, conversions, and qualified walk-ins.

- Ensure the team clearly communicates the value proposition of the timeshare program.

Training & Development

- Provide ongoing training on product knowledge, call handling, objection management, and soft skills.

- Conduct refresher training and identify performance gaps.

Reporting & MIS





- Maintain and share daily/weekly/monthly reports on team performance.

- Track appointment confirmations, show ratios, and conversion ratios.

- Provide insights to management for performance improvement.

Operational Responsibilities

- Coordinate with the Sales and Marketing teams to ensure smooth appointment flow.

- Maintain updated call scripts, customer lists, and follow-up processes.

- Handle escalations from team members and customers.



Required Skills & Competencies

- Mandatory experience in Timeshare / Vacation Ownership telecalling or appointment generation.

- Strong communication and persuasion skills.

- Ability to lead and motivate a team.

- Good analytical and reporting skills.

- Experience in working with CRM tools and tele-calling systems.

- Target-oriented with strong problem-solving skills.Key Responsibilities:

Team Leadership & Management

- Supervise, motivate, and monitor a team of telemarketers to meet daily calling and lead-generation targets.

- Conduct daily briefings, call monitoring, and feedback sessions.

- Ensure adherence to scripts, call quality guidelines, and compliance standards.

- Manage team schedules, attendance, and productivity.

Sales & Lead Generation

- Drive team performance to generate quality appointments for sales presentations.

- Achieve set KPIs such as number of calls, conversions, and qualified walk-ins.

- Ensure the team clearly communicates the value proposition of the timeshare program.

Training & Development

- Provide ongoing training on product knowledge, call handling, objection management, and soft skills.

- Conduct refresher training and identify performance gaps.

Reporting & MIS

- Maintain and share daily/weekly/monthly reports on team performance.

- Track appointment confirmations, show ratios, and conversion ratios.

- Provide insights to management for performance improvement.

Operational Responsibilities

- Coordinate with the Sales and Marketing teams to ensure smooth appointment flow.

- Maintain updated call scripts, customer lists, and follow-up processes.

- Handle escalations from team members and customers.







Required Skills & Competencies

- Mandatory experience in Timeshare / Vacation Ownership telecalling or appointment generation.

- Strong communication and persuasion skills.

- Ability to lead and motivate a team.

- Good analytical and reporting skills.

- Experience in working with CRM tools and tele-calling systems.

- Target-oriented with strong problem-solving skills.Key Responsibilities:

Team Leadership & Management

- Supervise, motivate, and monitor a team of telemarketers to meet daily calling and lead-generation targets.

- Conduct daily briefings, call monitoring, and feedback sessions.

- Ensure adherence to scripts, call quality guidelines, and compliance standards.

- Manage team schedules, attendance, and productivity.

Sales & Lead Generation

- Drive team performance to generate quality appointments for sales presentations.

- Achieve set KPIs such as number of calls, conversions, and qualified walk-ins.

- Ensure the team clearly communicates the value proposition of the timeshare program.

Training & Development

- Provide ongoing training on product knowledge, call handling, objection management, and soft skills.

- Conduct refresher training and identify performance gaps.

Reporting & MIS

- Maintain and share daily/weekly/monthly reports on team performance.

- Track appointment confirmations, show ratios, and conversion ratios.

- Provide insights to management for performance improvement.

Operational Responsibilities

- Coordinate with the Sales and Marketing teams to ensure smooth appointment flow.

- Maintain updated call scripts, customer lists, and follow-up processes.

- Handle escalations from team members and customers.



Required Skills & Competencies

- Mandatory experience in Timeshare / Vacation Ownership telecalling or appointment generation.

- Strong communication and persuasion skills.

- Ability to lead and motivate a team.

- Good analytical and reporting skills.

- Experience in working with CRM tools and tele-calling systems.

- Target-oriented with strong problem-solving skills.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Ability to commute/relocate:

- Vasanth Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- total work: 1 year (Preferred)
- Sales: 1 year (Preferred)

Language:

- Hindi (Preferred)
- English (Preferred)

Work Location: In person

📌 Telemarketing Supervisor (Vasanth Nagar)
🏢 Plumeria Holidays
📍 Vasanth Nagar

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