About Role:
We are looking for a dynamic Team Leader to guide, motivate, and elevate our team. In this role, you will act as a player, coach,balancing daily operational goals with the skilled growth of your team members.

Experience: 4 - 7 years

Education: Any UG / PG

Job Location: Anna Nagar , Chennai
Work timing : Day Shift / General Shift (10 AM - 7 PM)

Preferred Candidates background: Call center / BPO - Out bound and Inbound experience

1. Call Flow Management: Drive day-to-day operations to ensure customer care executives meet their daily call flows

2. Call Audits & Quality Control: Conduct regular call audits to monitor quality, compliance, and identify gaps in performance.

3. Training & Development: Design and manage regular training processes for calling agents to sharpen their skills.

4. Retention & Conversion: Leverage coaching and quality insights to directly drive and improve Quality conversion rates across the team.

Language Proficiency : English , Hindi

Interested candidates pls send your resume to: [email protected]
Contact HR : (phone hidden)

Regards
Hiring Team

Pay: ₹360,000.00 - ₹450,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Call Centre Team Leader (Chennai)
🏢 Good Insurance Brokers
📍 Chennai