XELEMENTS HEALTH PVT. LTD. – Healthcare / Medical Devices

CUSTOMER SUPPORT EXECUTIVE

Clinical Operations

LOCATION

Ambattur, Chennai

EXPERIENCE

0 – 2 Year (Freshers Welcome)

WORK MODE

In-Person (Night Shift)

FUNCTION

Patient & Partner Support

JOB SUMMARY

XElements Health Pvt. Ltd. is hiring a Customer Support Executive to serve as the primary point of contact for patients and channel partners throughout a diagnostic monitoring study.

The role spans the full study lifecycle — pre-study scheduling and patient briefing, in-study support and troubleshooting, and post-study coordination through report delivery.

Fresh graduates with strong communication skills and an interest in healthcare operations are encouraged to apply. Comfort speaking directly with patients — many of whom may be elderly or anxious — is essential.

KEY RESPONSIBILITIES

- Serve as the primary point of contact for patients throughout the study lifecycle, ensuring a smooth and supportive experience.
- Assist distributors and channel partners with day-to-day operational queries, dispatches, returns, and onboarding activities.
- Coordinate with internal clinical, logistics, and reporting teams to ensure studies are completed on schedule.
- Maintain accurate records and prepare periodic MIS reports on study volume, turnaround time, and open issues.




- Address patient and partner concerns promptly and escalate clinical or technical issues to the appropriate internal teams when required.

REQUIREMENTS

- Bachelor's degree — Life Sciences, Nursing, Biomedical, Paramedical, or any other discipline.
- Freshers are welcome to apply. Prior internship or project experience in customer support, healthcare operations, clinical coordination, or patient services will be an added advantage.
- Basic knowledge of MS Excel and computer applications.
- Strong written and verbal communication skills with a calm and empathetic approach.
- Good attention to detail and the ability to manage multiple tasks effectively.

PREFERRED

- Interest in healthcare, diagnostics, medical devices, or patient support services.
- Ability to communicate confidently with patients and channel partners.
- Valuable organizational and problem-solving skills.
- Willingness to learn and work collaboratively with cross-functional teams.
- Exposure to customer service, healthcare projects, or internships will be an added advantage.

LANGUAGE REQUIREMENTS

MANDATORY · 2 + 1

Tamil, English and Hindi — mandatory.

Plus at least one of: Telugu or Kannada.

Candidates fluent in more than one regional language will be given preference.

Pay: ₹15,000.00 - ₹25,000.00 per month

Language:

- Hindi (Required)
- Kannada (Preferred)
- Telugu (Preferred)

Shift availability:

- Night Shift (Preferred)

Work Location: In person

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