- Handle incoming and outgoing customer calls professionally.
- Follow up with customers regarding inquiries, appointments, orders, and feedback.
- Maintain customer records and update the CRM/database.
- Welcome and assist walk-in customers at the front office
- Coordinate with the sales team to ensure a smooth customer experience.
- Manage front desk operations, including visitor handling and basic administrative tasks.
- Resolve customer queries promptly and escalate issues when required.
- Support promotional campaigns through telecalling and customer engagement.
Requirements
- 0–1 year of experience in customer service, front office, telecalling, or a similar role.
- Experience in the jewellery industry is preferred.
- Strong verbal communication and interpersonal skills.
- Good telephone etiquette and customer-handling skills.
- Basic knowledge of MS Office and computer applications.
- Positive attitude, presentable personality, and willingness to learn.
- Ability to work in a fast-paced setting.