Customer Sales & Support Executive

Vadodara, Gujarat, India

Employment Type

Full-Time

Industry

Healthcare | Medical Consumables | E-Commerce

About Us

Digitech Innovators is the sister company of Australian Based Joya Medical Supplies is after a passionate Customer Support with a real attention to detail.We are looking for a motivated and customer-focused Customer Sales & Support Executive to join our team and help deliver an outstanding customer experience while supporting sales growth.

At Joya Medical Supplies, We have clear vision to be the place where a diverse mix of talented people want to come, to stay and to do their best work. You will work with small dynamic team across our 2 already established websites.

We are a fast-growing Australian healthcare e-commerce company specializing in the distribution and retail of medical consumables across Australia. With over 12,000+ products, we serve both B2B and B2C customers, providing exceptional service, expert product guidance, and reliable delivery solutions.

Position Summary

The Customer Sales & Support Executive will be responsible for assisting customers with product inquiries, order processing, sales support, quotations, follow-ups, and issue resolution. The role requires excellent communication skills, attention to detail, and the ability to build strong relationships with customers while ensuring a high level of service.

The ideal candidate should be customer-centric, proactive, sales-oriented, and capable of managing multiple tasks in a fast-paced e-commerce environment.

Key Responsibilities1. Customer Service & Support

- Respond to customer enquiries via phone, email, live chat, and other communication channels.
- Provide accurate product information and recommendations.
- Assist customers with order placement and account-related queries.
- Resolve customer complaints and escalations professionally.
- Follow up on customer requests and ensure timely resolution.
- Maintain a high level of customer satisfaction.

2. Sales Support

- Identify sales opportunities and upsell relevant products.
- Assist customers in selecting suitable products based on their needs.
- Generate and send quotations to customers.
- Follow up on pending quotations and enquiries.
- Support promotional campaigns and supplier-funded activities.




- Build strong relationships with customers to encourage repeat purchases.

3. Order Processing

- Process customer orders accurately and efficiently.
- Verify product availability and coordinate with inventory teams.
- Monitor order status and provide updates to customers.
- Coordinate with warehouse and logistics teams regarding dispatch and delivery.
- Handle returns, exchanges, and warranty-related requests.

4. Customer Retention & Relationship Management

- Maintain ongoing communication with customers.
- Conduct follow-up calls and emails after purchases.
- Support customer retention initiatives.
- Identify opportunities to improve customer experience.
- Maintain accurate customer records in CRM systems.

5. Product Knowledge & Healthcare Support

- Develop a strong understanding of medical consumables and healthcare products.
- Provide basic product guidance and support to customers.
- Stay updated on new product launches and supplier updates.
- Work closely with product and marketing teams to understand product benefits and features.

6. Administrative & Reporting Tasks

- Maintain accurate records of customer interactions.
- Update CRM and internal systems regularly.
- Prepare reports on customer enquiries, sales activities, and follow-ups.
- Track customer feedback and share insights with management.

7. Cross-Department Coordination

- Coordinate with:
- Inventory Team
- Procurement Team
- Warehouse Team
- Marketing Team
- Accounts Team
- Customer Service Team
- Ensure smooth communication and resolution of customer issues.

Key Performance Indicators (KPIs)

- Customer Satisfaction Score (CSAT)
- Number of Customer Enquiries Handled
- Sales Conversion Rate
- Quote-to-Order Conversion Rate
- Customer Retention Rate
- First Response Time
- Order Accuracy
- Customer Complaint Resolution Time
- Upselling and Cross-Selling Performance

Required Qualifications

- Bachelor's Degree in Commerce, Business Administration, Healthcare, Marketing, or related field.




- Relevant customer service or sales certifications are an advantage.
- schooling from English Medium would be an advantage but not mandatory

Experience

- 3+ years of experience in Customer Service, Sales Support, Call Centre, or E-Commerce Operations.
- Experience in healthcare, medical devices, pharmaceuticals, or medical consumables is preferred but not mandatory.
- Experience handling B2B and B2C customers is an advantage.

Skills RequiredCommunication Skills

- Excellent verbal and written English communication.
- Skilled phone etiquette.
- Strong interpersonal skills.

Customer Service Skills

- Customer-focused approach.
- Problem-solving ability.
- Conflict resolution skills.
- Active listening.

Sales Skills

- Upselling and cross-selling.
- Relationship building.
- Negotiation skills.
- Follow-up and conversion management.

Technical Skills

- Microsoft Excel
- Microsoft Outlook
- CRM Systems
- E-Commerce Platforms
- Google Workspace

Personal Attributes

- Positive attitude
- Team player
- Detail-oriented
- Organized and efficient
- Self-motivated
- Reliable and responsible
- Empathetic towards customer needs
- Willingness to learn healthcare products and industry requirements

Career Growth Opportunities

This role offers growth opportunities into:

- Senior Customer Support Executive
- Customer Service Team Leader
- Customer Success Manager
- Sales Executive
- Key Account Manager
- E-Commerce Operations Coordinator

Join us and become part of a growing healthcare business dedicated to improving customer experience and supporting better healthcare outcomes across Australia.

Work Location: In person

Mail ID: [email protected]

Note: +91-XXXXXXXXXX

Job Types: Full time, Permanent

Ability to commute/relocate:

606 to 610, Mayfair Corporate Park, behind DPS School, Kalali, Vadodara, Gujarat 390012.

Job Types: Full-time, Permanent

Ability to commute/relocate: Kalali, Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Required)

NO SALARY BAR FOR RIGHT CANDIDATE.

Pay: ₹50,000.00 - ₹200,000.00 per month

Language:

- English (Required)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

📌 Customer Sales & Support Executive (India)
🏢 Digitech Innovators
📍 India