Lead strategic ServiceNow implementations and enhancements, translating stakeholder needs into optimized ITSM workflows. Mentor junior team members while driving adoption of best practices and delivering impactful business solutions.

Experience level

5+ Years

Skills required

- 8–12 years of overall IT experience, with at least 5–7 years in ServiceNow functional consulting
- ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) required
- Excellent communication abilities to bridge technical and non-technical audiences
- Robust understanding of ITIL processes and experience with business performance analysis

Essential qualifications

- Lead end-to-end ServiceNow implementations and enhancements, aligning platform capabilities with business requirements




- Gather and analyze stakeholder needs to design workflows and ITSM processes based on ITIL best practices
- Configure ServiceNow modules (ITSM, ITOM, HRSD, CSM) and guide integrations with other systems; support data migration
- Supervise project delivery and mentor junior consultants (team size of 8–10)

About employer

Cloudseed Technologies is a global IT services company with clients based in the United States, South Africa, Mauritius, and the Middle East.

cloudseed.io

Employment type

Full-time

Compensation

Commensurate with experience

PF and paid leaves provided

Location preferences

Coimbatore / Hyderabad / WFH

📌 ServiceNow functional consultant (India)
🏢 Cloudseed Technologies
📍 India