Experience: 3–4 Years
Working Days: 5.5 Days (Rotational Off)

Key Responsibilities

- Own and drive sales targets across B2B and assisted sales channels.
- Develop corporate partnerships, key accounts, and large-ticket B2B business.
- Create and execute sales strategies to drive revenue growth.
- Monitor and improve conversion, retention, and revenue metrics.
- Ensure high levels of customer satisfaction and service quality.
- Handle critical customer escalations and resolve complex issues.
- Establish service standards and ensure adherence to SLAs.
- Lead, hire, train, and manage sales and customer support teams.
- Set KPIs, monitor team performance, and conduct regular reviews.
- Collaborate with Operations, Supply Chain, Product,



and Tech teams to improve customer experience and business processes.

Requirements

- 3–4 years of experience in sales, customer experience, or operations-led roles.
- Mandatory experience in B2B sales or key account management.
- Prior team management experience preferred.
- Solid communication and stakeholder management skills.
- Excellent problem-solving and escalation-handling abilities.
- Data-driven mindset with strong analytical skills.
- Experience in startups, e-commerce, rental, or service-based businesses is a plus.

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Customer Support Manager (India)
🏢 Glovista Wellness
📍 India