Key Responsibilities:

- Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling
- Perform advanced troubleshooting using logs and traces
- Conduct root cause analysis and implement fixes
- Troubleshoot calling audio video and connectivity issues
- Work with cross functional teams
- Team Usage Reporting
- Analyze SIP RTP ICE protocols

Technical Requirements:

- Microsoft Teams architecture and Licensing knowledge
- VoIP protocols including SIP and RTP
- Direct Routing Operator Connect Voice route Dial plan PSTN usages
- Networking fundamentals such as TCP IP DNS QoS
- Log analysis and troubleshooting tools
- CQD strong knowledge on troubleshooting call quality issues
- Hands on experience on Teams features Auto attendant and Call queue
- Knowledge of Teams Admin center PMP PowerShell commands Teams policies
- Overview of Entra and Exchange

Preferred Skills:

Technology->Cloud Platform->Contemporary Workplace Transformation Services->Microsoft Teams,Foundational->Product Engineering->Product Support->L2,Domain->Telecom->PSTN SS7 Protocols,Foundational->Information Security->Information Forensics->TCP Flow

📌 SUPPORT ENGINEER (India)
🏢 Infosys
📍 India