- Resolving customer queries:

1. Address customer inquiries related to credit score management, account creation, subscription issues, and document verification processes.
2. Ensure prompt and accurate responses to build trust and satisfaction.

- Helping users via call and chats to clear overdue accounts and escalate for NOC document to the lenders.
- Collaborating with internal teams: Coordinate with the operations and technical teams to resolve escalated issues, improve customer experience, and streamline support workflows for better service delivery.

Job Type: Full time
Pay: ₹12,000.00 - ₹15,000.00 per month
Education - Bachelor's (Preferred)

Experience:

- Total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)

Language:

- English (Preferred)
- Hindi (Preferred)

Work Location: Remote

Job Types: Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: Remote

📌 Customer Service Executive (Remote) (India)
🏢 Oolka
📍 India