We’re Always Interested In Meeting Business-Oriented IT Professionals

Among IT consulting companies, we’re leaders in discerning top-notch talent

The difference between success and failure often comes down to talent — highly competent people who are vigilant at getting the job done right. Over the years, we’ve carefully cultivated a global team of highly educated and experienced professionals, as savvy in business as they are in technologies. Finding, hiring and retaining exceptional talent is Job No. 1 at Vigilant.

In IT circles, we’re also considered a preferred employer, known for an intelligent, progressive and team-oriented work culture that keeps employees happy and our workforce stable.

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If you are an IT professional with experience in traditional or disruptive business applications, or cloud infrastructure, we would love to know more about you. We continually look for candidates with the right blend of knowledge, certifications, and experience to competently consult for enterprises that demand excellence. If you think you’d be a good fit for Vigilant, please submit your resume:

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IT Support Analyst

Department: IT Support

Experience: 3-6 years

Required Skills:

- Proven work experience in the Help Desk, executing a variety of requests
- Hands on experience with help desk and remote desktop software
- Solid technical background, including network and firewall experience and laptop setup, Troubleshoot, deployment and disposal
- Work to enhance the process of laptop deployment and control
- Ability to communicate/resolve issues to a non-technical audience
- Experience in office365/o365 admin, Exchange experience will be added advantage
- Use department ticketing system to manage issues, document steps taken, and notify user when the issue is resolved.
- Proven project management/leadership experience and the ability to execute against a plan a plus and who can continually drive process efficiencies
- Customer-service oriented with a problem-solving attitude
- Strong written and verbal communications skills
- Team management skills
- BSc degree in Computer Science, Information Technology or relevant field

📌 IT Support Analyst (India)
🏢 Vigilant Technologies
📍 India