Key Responsibilities

- Welcome patients and visitors with a professional and friendly approach.
- Assist patients with registration, appointments, admissions, and discharge procedures.
- Communicate effectively with Hindi-, Bengali-, and English-speaking patients.
- Guide patients to the appropriate departments and services.
- Coordinate with doctors, nursing staff, billing, and other departments for seamless patient care.
- Handle patient queries, complaints, and feedback promptly and professionally.
- Provide information regarding hospital services, facilities, and treatment processes.
- Ensure a high level of patient satisfaction by delivering excellent customer service.
- Maintain accurate patient records and documentation.
- Follow hospital policies, patient confidentiality, and service quality standards.




- Support VIP patient handling and special guest requirements.
- Assist in organizing patient experience initiatives and feedback collection.
- Maintain a neat and qualified appearance while representing the hospital.

Qualifications

- Bachelor's Degree in Any Discipline.
- Degree/Diploma in Hospital Administration or Hospitality Management is preferred.

Experience

- 1–2 years of experience in Guest Relations, Front Office, Customer Service, or Hospital Patient Relations.
- Freshers with excellent communication skills may also be considered.

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relations Officer (India)
🏢 Iswarya Hospital
📍 India