Job Summary

The Service Executive serves as the primary liaison between the organization and its clients, ensuring the delivery of high-quality service and maintaining exceptional customer satisfaction. This role combines relationship management, problem-solving, and operational efficiency to retain clients, resolve complex issues, and identify opportunities for service improvement.

Core Responsibilities

- Client Relationship Management: Build and maintain strong, long-term relationships with clients by acting as their dedicated point of contact.
- Issue Resolution: Promptly address, investigate, and resolve customer complaints, escalated issues, or technical inquiries with empathy and efficiency.
- Service Delivery: Coordinate with internal teams (such as operations and technical support) to ensure services are delivered seamlessly and meet agreed-upon Service Level Agreements (SLAs).
- Account Retention & Growth: Monitor client satisfaction, anticipate needs, and proactively suggest additional services or upgrades to drive retention and account value.
- Data & Reporting: Maintain accurate records of client interactions, feedback, and service metrics using CRM software (e.g., Salesforce, Alilang ) to generate performance reports for management.

Key Skills & QualificationsTechnical & Qualified Skills

- CRM Proficiency:



Hands-on experience with CRM platforms and ticketing systems.
- Industry Knowledge: Deep understanding of the company’s product/service ecosystem to provide accurate support.
- Data Analysis: Ability to analyze customer feedback trends and translate them into actionable operational improvements.

Soft Skills

- Communication: Exceptional verbal and written communication skills with a talent for active listening.
- Conflict Resolution: Strong negotiation and de-escalation skills to handle high-stress customer situations calmly.
- Time Management: Ability to multitask, prioritize urgent requests, and manage time effectively in a fast-paced environment.

Experience & Education Requirements

- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent professional experience).
- Experience: 0–5 years of experience in customer service, account management, or a client-facing role.

Note: If you're a motivated and driven individual looking for a challenging and rewarding role, we'd love to hear from you! Send Your Resume or reach us on +91-XXXXXXXXXX (Ms. Divya).

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Executive (India)
🏢 Fitona India Private
📍 India