Residential Hospitality Manager (Premium Residential Operations)

Excellent English Communication Skills are Mandatory

Company: Pivotal Royal Heritage

Location: Sector 70, Faridabad, Haryana

Salary: ₹4.25 – ₹6.00 LPA

Experience: 3–8 Years

Job Overview

Pivotal Royal Heritage is looking for a Residential Hospitality Manager to deliver an exceptional resident experience across our premium residential community. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to professionally manage resident relationships while coordinating with internal teams to ensure seamless service delivery.

Key Responsibilities

Act as the primary point of contact for residents and ensure a premium hospitality experience.

Handle resident communications via calls, WhatsApp, email, and face-to-face interactions.

Understand resident concerns and coordinate with Maintenance, Housekeeping, Security, Engineering, and Facility Management teams for timely resolution.

Assign and monitor service requests until successful closure.

Conduct regular follow-ups to ensure complete resident satisfaction.

Professionally manage resident escalations while maintaining the highest service standards.

Coordinate with internal departments to ensure smooth daily operations.





Maintain resident records, complaint logs, service reports, and operational MIS.

Build strong relationships with residents through proactive communication and engagement.

Support community events and resident engagement initiatives whenever required.

Requirements

Excellent spoken and written English communication (Mandatory)

Strong client handling and interpersonal skills.

Qualified personality with a customer-first approach.

Solid coordination and follow-up abilities.

Ability to handle escalations professionally and maintain service excellence.

Proficiency in MS Office and CRM/Helpdesk tools is preferred.

Preferred Background

Candidates from the following industries will be preferred:

Luxury Residential Communities, Hospitality, Hotels & Resorts, Aviation, Guest Relations, Front Office Operations, Facility Management, Customer Experience, Client Servicing, Premium Real Estate

Preferred Skills

Residential Hospitality, Guest Relations, Resident Relationship Management, Customer Experience, Client Servicing, Service Operations, Facility Coordination

How to Apply: Share the CV at +91-XXXXXXXXXX or [email protected]

Pay: ₹35,000.00 - ₹55,000.00 per month

Work Location: In person

📌 Hospitality Manager (India)
🏢 PIVOTAL INFRASTRUCTURE PRIVATE
📍 India