02 Aug
|
Roshan motors
|
India
02 Aug
Roshan motors
India
Respond to customer inquiries via phone, email, WhatsApp, or in person.
Ensure a positive customer experience throughout the service journey.
Register, investigate, and resolve customer complaints promptly.
Follow up with customers after vehicle service or repair.
Schedule and coordinate service appointments efficiently.
Update customer records and interactions accurately in the CRM system.
Build long-term relationships and encourage repeat business.
Escalate unresolved issues to the appropriate department and track closure.
Coordinate with service advisors, technicians, and sales teams for issue resolution.
Maintain up-to-date knowledge of vehicle models, warranties, service packages, and company policies.
Inform customers about service status, costs, delivery timelines, and campaigns.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Customer Care Executive (India)
🏢 Roshan motors
📍 India