- Provide L1 support for desktops, laptops, printers, and peripherals.
- Install & troubleshoot Windows OS, MS Office, and Outlook.
- Diagnose hardware & software issues.
- Configure printers, email, and basic network connectivity.
- Perform domain joining and basic Active Directory user support.
- Log and update tickets in ITSM tools (ServiceNow/ManageEngine).
- Escalate complex issues to L2 teams.
- Ensure timely issue resolution as per SLA.
- Valuable communication and customer support skills.
Experience: 1-3 Years
Qualification: Diploma / Graduate (IT/CS)
Benefits:
- Paid sick time
Work Location: In person
📌 Desktop Support Engineer (India)
🏢 IT HOC Technologies
📍 India
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