Executive – Customer Support (Kochi)

Executive – Customer Support (Kochi)

02 Aug
|
Clado Solutions
|
Kochi

02 Aug

Clado Solutions

Kochi

Experience: 1 – 3 Years

Job Description:

Identifying and assessing customers’ needs.

Responding promptly to customer inquiries through calls/email/chat and provide accurate, valid, and complete information.

Acknowledging and resolving customer complaints coordinating with different internal departments.

Keeping records of customer interactions, transactions, comments, and complaints.

Maintaining a positive, empathetic, and professional attitude toward customers always.

Building sustainable relationships and trust with customers through open and interactive communication.

Required skills:

1 - 3 years of experience in a customer support role, preferably in an international voice process.

Excellent verbal and written communication skills.

Ability to work in a fast-paced setting and handle multiple tasks simultaneously.

Proficient in using customer support software and tools

Work Location: In person

📌 Executive – Customer Support (Kochi)
🏢 Clado Solutions
📍 Kochi

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