Job Title: Customer Support Executive (Freshers)Location

Ghitorni,New Delhi (Work from Office)

Experience

0–6 Months (Freshers are welcome to apply)

Employment Type

Full time

Job Summary

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. This role is ideal for fresh graduates or candidates with up to 6 months of experience who possess excellent spoken and written English communication skills and a passion for delivering exceptional customer service.

Key Responsibilities

- Handle customer queries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services.
- Resolve customer concerns promptly while ensuring a positive customer experience.
- Escalate complex issues to the appropriate team when required.
- Maintain accurate records of customer interactions.
- Meet individual and team performance targets.
- Adhere to company policies, processes, and quality standards.

Required Skills

- Excellent verbal and written communication skills in English (Mandatory).
- Clear pronunciation, strong grammar, and confident communication.




- Strong customer service and interpersonal skills.
- Good problem-solving and active listening abilities.
- Basic computer knowledge and typing skills.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and willingness to learn.
- Willingness to work in rotational shifts, if required.

Eligibility

- Graduate in any discipline.
- 0–6 months of experience (Freshers are encouraged to apply).

Preferred Qualifications

- Prior internship or internship-level experience in customer service or BPO is an advantage.
- Basic knowledge of MS Office.
- Strong team player with a customer-centric approach.

What We Offer

- Comprehensive training and onboarding.
- Career growth opportunities.
- Performance-based incentives.
- Supportive work culture and employee engagement activities.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Freshers) (India)
🏢 Aertrip India
📍 India