What does Neptunus do and what’s in it for me?

In its 28th Year, Neptunus is a growth hungry, forward-looking organization with strong people and governance practices. We are at the forefront of the technology-led shift in operation and maintenance of large machines in the Marine, Oil & Gas, Industrial and Defence Sectors. We serve some of the biggest asset owners in India, South Asia, Africa and the Middle East. Due to our work, they run their equipment more reliably, consume less resources and reduce their carbon footprint. In 2022, we completed an acquisition of a cutting-edge French Technology Company that opens new avenues for global growth for us.

Neptunites have an prospect to solve new challenges, learn new technologies, develop themselves and grow. Our transparent work environment, focus on learning beyond functions and exposure to global cultures makes individuals well-rounded business leaders. We offer high performers an opportunity to create wealth, and provide several perks and benefits to our team members. We strive to build a great team of connected individuals who can achieve their personal desires through a common goal. If you are hungry, self-motivated and able to deliver excellence, you will certainly thrive and advance your career at Neptunus.

Job Description

Designation - Executive -Service Coordinator
Reporting to - Service Manager
Education Background - Graduate (Science/Commerce)
Work Experience (years) - 2- 3 years
Location - Navi Mumbai

I. Key Results and Activities

#1 On Time Team Deputation (One point responsibility); Drive Customer delight; On Time Billing; Site data

- Responsible for 100% Documentation readiness for Service team incl passport, vaccinations, PCC, NED pass, CDC and other technical document.
- Ensure Audit of the Material In and out process before store process to be started




- Attend morning meetings and close given action inputs at EOD.
- Keep doing the inspection once material is inward with available engineers for
- RECON/REMAN/CORE parts in the workshop, preserve as per SOP, maintain document, follow up for closure if not moving within timeframe.
- Prepare toolkit / Travel kit as requested, work with store in-charge to make toolkit for sites along with proper documents.
- Real time inspection of the tool’s inventory including tools on site and follow up with internal stakeholders to bring them back wherever the job is over.
- Hand Tools / Special Tools / Measuring Tools / Electrical Special tools

- Raise weekly review reports and generate PR to procure and close the action. (damaged /lost tools )
- Maintaining the team Fitness that is track Expiry of Bosiet; NED Pass; PCC; Medical certificates and such similar stat docs to avoid delay in team deputation.

#2 Travel Desk / Visa co-ordination / Logistics

- Planning and calendaring of end to end Travel and logistics of the service team
- Ticketing and Visa process for any site deputation well in advance.
- Permanent residency, cispa passes, multientry visa, CDC, marine and rig entry passes to make well in advance and on requirement.

#3 Support to Service team

- Ensures the handholding to available service team if any necessary support for any activities within workshop (machining, consumable procurement )and vendors arrangement wherever required
- Conduct tools audit,



identify damaged tools and replacement requisition list generation and follow up.
- Check calibration status of measuring tools and lifting/shifting gears
- Ensures QMS & Safety instructions were followed for workshop jobs and raises any red flags with the Manager.
- Take part in workshop 5S & Maintain workshop safety boards and project status board on regular basis
Ensures workshop equipments are kept in the operational condition at all time.
-

II. Knowledge/Skills/Behaviours - Must Have (M)/ Nice to Have(N)

A. Knowledge (Functional and Non-Technical):

- At Least 2-3 years of Service logistic / co-ordinator in service industry for logistics and toolkitting for the deputation.
- Travel / Visa booking experience in multi countries with different routes and processes. (awareness of the importance of insurance; VISA, foreign currency; arranging accommodation;time difference etc)
- internalising the Procedures; Review and analysing the Service POs; foreseeing the possible threats to Velocity and Cost.

B. Skills (Functional and Non-Technical):

- Good Communication in verbal and written English to be able to communicate information clearly.
Attention to detail so that getting information, Documents, people pulse and channelisation can be done seamlessly.
- C. Behaviours (Technical and Non-Technical):

- Mindset to dive deep into problems, find solutions and implement them
- Mindset of delivering outcomes daily - driven by timelines and challenging jobs.
- Mindset of learning, continual improvement and delivering excellence
- Interest in people connect, handle all tactful moments with logic and empathy

Open Positions

1

Skills Required

Workshop Management, Service Coordination, Coordination, Support Services

Location

Navi Mumbai, Maharashtra, India

Years Of Exp

2 to 3 years

Posted On

:

10-Jun-2026

📌 Executive - Service Coordinator (India)
🏢 Neptunus Power Plant Services
📍 India