Primary Responsibilities:

- Calling the Insurance companies and follow up on the outstanding Accounts Receivables.
- Handling more complex/aged inventory.
- Ensures assigned accounts are worked towards resolution.
- Follow the basic rules as provided on the SOP
- Assists in resolution of outstanding issues from earlier transactions.
- Expedites calls to the Insurance supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.
- Achieve Production (100%) and Quality Target (98%).

Daily Routine:

- Pre-shift Briefing
- Discussion with TL/Manager on priority of the day
- Achieve Production (100%)
- Maintain the Quality (98%)
- Assisting the Co-workers
- Updating Production Tracker

Weekly Routine:

- Weekly meeting with TL / Manager
- Training (Refreshers)

Monthly Routine:

- Meeting on productivity tracking / Quality / Absenteeism
- Review of SOP

Quarterly Routine:

- Quarterly Performance Review with TL/Manager

Required Qualifications/Skills:

- Any Degree and above
- 1 to 3years of experience in AR Calling
- Problem solving skills
- Positive communication skills
- Good knowledge in MS-office
- People oriented

📌 AR Caller / Front Desk (USA Healthcare) (India)
🏢 RiverEdge Analytics
📍 India