Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : Citrix Virtual Apps and Desktop Architecture
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams.

Roles & Responsibilities:

- Expected to be an SME,



collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate with vendors and internal stakeholders to facilitate issue resolution and service improvements.
- Lead efforts to document and communicate best practices and lessons learned to enhance team knowledge and performance.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
- Good To Have Skills: Experience with Citrix Virtual Apps and Desktop Architecture.
- Robust knowledge of virtualization technologies and remote desktop services.
- Ability to troubleshoot complex system issues and implement effective solutions.
- Experience in managing and executing change management processes within IT environments.
- Familiarity with incident and problem management frameworks to ensure operational stability.

Additional Information:

- The candidate should have minimum 12 years of experience in Citrix Virtual Apps and Desktop Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 Technology Support Engineer (India)
🏢 Accenture
📍 India