Logistics Coordinator – RTO, Reserve & Client Relations

PCCS Logistics Private Limited | Delhi (Building No 23, Prem Nagar Market, Opp Thyagraj Sports Complex, New Delhi 110003)

Department: Logistics / Operations Experience: 3+ Years Location: Delhi

COMPANY PROFILE

PCCS Logistics Private Limited is a well-established cargo and logistics company with over 20 years of industry experience, offering reliable courier, field, cargo, and logistics services through a strong network of offices across major Indian cities.

JOB SUMMARY

We are looking for an experienced, highly organized Logistics Coordinator to manage a combined role covering RTO (Return to Origin) operations, reserve/backup coverage across logistics functions, and client-facing coordination. The ideal candidate will handle end-to-end logistics operations, resolve RTO issues, step in as reserve support wherever needed, and maintain strong client relationships — all while ensuring smooth, cost-effective, and timely delivery. This role requires solid leadership, excellent communication, a presentable personality, and the flexibility to work across multiple logistics functions.

KEY RESPONSIBILITIES

RTO (Return to Origin) Operations

- Track, manage, and resolve RTO shipments, minimizing delays and losses.

- Coordinate with transporters and warehouse teams to process returns efficiently.

- Analyze RTO trends and recommend corrective action to reduce return rates.

Reserve / Backup Coverage

- Provide reserve support across logistics functions (dispatch, tracking, inventory) as needed.

- Step in during staff shortages or peak load to ensure uninterrupted operations.





- Maintain readiness and cross-functional knowledge of routing, warehousing, and inventory control.

Client & Vendor Relationship Management

- Serve as the primary point of contact for key clients, ensuring SLA adherence and service quality.

- Coordinate with vendors, transporters, and suppliers for smooth logistics execution.

- Assist in vendor negotiations, rate discussions, and service evaluations.

General Logistics Coordination & Reporting

- Plan and coordinate shipment schedules, routing, and dispatch for timely, cost-efficient delivery.

- Maintain accurate records of shipments, inventory, and logistics expenses.

- Prepare MIS reports on shipment status, performance, and cost analysis.

- Ensure compliance with company policies, industry regulations, and safety standards.

QUALIFICATIONS & REQUIREMENTS

Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience: 3+ years in logistics/courier operations, preferably with exposure to RTO handling and client coordination.

Skills: Strong leadership and people-management skills; excellent verbal and written communication; presentable and professional attitude; strong coordination, negotiation, and problem-solving abilities; ability to manage multiple tasks and meet tight deadlines; proficiency with logistics software and tools.

Languages: Proficiency in English, Hindi, and the local language.

CONTACT DETAILS

Email: [email protected] | Phone: (phone hidden)

Pay: ₹10,516.03 - ₹39,037.70 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Logistics Coordinator (Delhi)
🏢 PCCS Logistics Private
📍 Delhi