- Job Description: Manage outbound and inbound calls for customers with existing complaints or service issues
- Provide clear updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Drive first-call resolution wherever possible to reduce repeat contacts
- Responsibilities: Manage outbound and inbound calls for customers with existing complaints or service issues
- Review and understand assigned complaint tickets before contacting customers
- Provide explicit updates, resolution status, and next steps to customers
Qualifications: Graduate 0 - 4 Years
📌 Executive (India)
🏢 EXL Service
📍 India
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