**About us**

**Working at Target means helping all families discover the joy of everyday life.

We bring that vision to life through our values and culture.**

**This role is ideal for an engineer with hands-on Genesys Cloud CX experience and exposure to full stack or front-end development.**

**We are looking for an** **L4 Engineer** **with** **2–3 years of experience** **in Genesys Cloud CX and contact center engineering.

The role requires hands-on experience with** **Genesys Cloud CX Architect flows, IVR configuration, SIP, telephony trunks, call routing, and API integrations** **.**
**Responsibilities**

**Design, configure, and support** **Genesys Cloud CX Architect flows** **, including IVR menus, call routing, prompts, queues, transfers, and error handling.**

**Support** **telephony configurations** **including SIP, trunks, DID/DNIS, ANI, and call flow troubleshooting.**

**Debug Genesys Cloud CX, telephony, API, and integration issues.**

**Build, debug, and support APIs, services, integrations, or UI components.**

**Write unit tests, integration tests, and basic test plans.**

**Support production issues, root cause analysis, documentation, and continuous improvement.**

**Work with product, operations, and engineering teams to deliver reliable contact center solutions.**

**Support migration of Genesys Cloud CX IVR flows to** **Voice Assistant / conversational self-service** **capabilities, as needed.**

**Required Qualifications**

**B.Tech / B.E. or equivalent 4-year degree** **in Computer Science, IT, Electronics,



Telecommunications, or related engineering field.**

**2–3 years of engineering experience** **.**

**Must have hands-on Genesys Cloud CX experience** **, including Architect flows, IVR, call routing, queues, prompts, and telephony.**

**Good understanding of** **SIP, trunks, DID/DNIS, ANI, and contact center call flows** **.**

**Programming experience in one or more of the following:** **Java, Node.js, Python, JavaScript, TypeScript, HTML, CSS, React, Angular, or Vue.js** **.**

**Positive understanding of** **data structures and problem-solving fundamentals** **.**

**Experience writing, debugging, and testing APIs or application components.**

**Basic understanding of REST APIs, JSON, authentication, error handling, logging, and production support.**

**Preferred Qualifications**

**Experience migrating** **Genesys Cloud CX IVR to Voice Assistant, bot, or conversational AI platforms** **.**

**Exposure to Genesys Cloud APIs, data actions, integrations, OAuth clients, or webhooks.**

**Knowledge of** **CI/CD pipelines** **.**

**Knowledge of** **Terraform or infrastructure-as-code concepts** **.**

**Familiarity with Agile delivery, monitoring, alerting, and operational support.**

**Success Behaviors**

**Own assigned work and deliver with quality.**

**Ask questions, learn quickly, and apply feedback.**

**Collaborate effectively with peers and partner teams.**

**Troubleshoot issues systematically and communicate risks early**

Required Skill Profession

Other General

📌 Engineer (Bengaluru)
🏢 Target
📍 Bengaluru