- Should be punctual at all the times, and report to his/her workstation at least 10 minutes prior to the duty hours.
- Maintain the workplace neat and tidy, ensure that all the necessary documents and stationary is present, should be able to answer/handle any complaints.
- Keep the superior informed of any incidents/complaints.
- Conduct familiarity trips of the hospital for customers if required.
- To perform any work / job as and when assigned by the superior
- VoC scores from patients shall be used as a measure of the individual’s performance.
- Internal Customer feedback on performance and process outcomes shall be an integral part of the job definition and shall be used a measure of the individual’s performance.
- Ensure and provide flawless, upscale, skilled and high-class guest service experiences
- Analyse customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires
- Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests (VIPs, SAS etc), including Zonal, National and International clientele.
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
- Promote all amenities, conveniences and programs offered