- Co ordination with the CRM for the customer inspection and handover slot bookings.
- Handling customer complaints and queries during the handover or inspection and assuring all the mentioned issues have been rectified.
- Assuring smooth and effective transition of flats from the construction phase to the possession phase
- Co-ordination with the project team to track the progress of individual flats and ensure that they are completed in all aspects for a smooth inspection and handover.
- Conduct thorough inspections to identify any deficiencies, defects, or quality issues that need to be addressed before handover.
- Maintaining accurate records of flat inspections,
identified issues, and the resolution process. #LI-DNI
- Manage the defect rectification process post-handover by coordinating with project team to ensure timely resolution of any issues that may arise after possession.
- Regular reports to be prepared on handover progress, including the refurbishment status of individual flats, key handover details, track of the overall data (sold & unsold units, PDL raised, 100% payment done, Registration & possession done units).
- Ensuring customer satisfaction and maintaining the quality of the company by delivering satisfactory customer service through solving all their issues and concerns.
- Coordinating with the maintenance team and assuring and guiding them in timely collection of CAM.
- Excellent communication skill, verbal and written