The gym counselor is responsible for generating memberships by converting walk-ins, inquiries, and trial members into paid members. The role involves understanding customer fitness goals, recommending suitable membership plans, maintaining excellent customer relationships, and achieving monthly sales targets.
Key Responsibilities
- Handle walk-in, phone, WhatsApp, and online inquiries professionally.
- Conduct gym tours and explain facilities, services, and membership plans.
- Convert prospects into members through effective sales techniques.
- Achieve monthly membership sales and revenue targets.
- Follow up with leads, trial members, and inactive prospects.
- Maintain accurate records in CRM/software.
- Coordinate with trainers to schedule fitness assessments and trials.
- Build strong relationships with members to improve retention and referrals.
- Resolve customer queries and ensure high customer satisfaction.
- Participate in marketing activities, corporate tie-ups, and local promotional events.
Required Skills
- Good communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Customer-focused with a positive attitude.
- Ability to achieve sales targets under deadlines.
- Valuable knowledge of fitness and gym memberships.
- Basic computer and CRM knowledge.
- Professional appearance and presentation skills.
Qualifications
- Bachelor's degree preferred (any discipline).
- 1–3 years of experience in gym, fitness, hospitality, retail, or sales.