Position: HR Executive – Restaurant & Café

Company: Pentoz Hotels Private Limited

Business Unit: Pentoz Restaurant & Café

Location: Ooty, Tamil Nadu

Department: Human Resources

Reports To: General Manager / Managing Director

Employment Type: Full-Time

Probation: 90 Days

Salary: ₹20,000 – ₹28,000 per month (Phase 1)

Position Summary

The HR Executive is responsible for attracting, hiring, onboarding, developing, and retaining employees while ensuring a positive work culture at Pentoz Restaurant & Café. The role also oversees attendance, employee engagement, performance tracking, HR compliance, and training to support smooth restaurant operations.

The HR Executive is expected to build a disciplined, customer-focused, and high-performing workforce.

Key Responsibilities

1. Recruitment & Staffing

- Identify manpower requirements with department heads.
- Source candidates through job portals, referrals, colleges, and local networks.
- Screen resumes and conduct initial interviews.
- Schedule final interviews with the General Manager.
- Coordinate joining formalities.

KPI

- Fill vacancies within 15 days.
- Maintain a hiring success rate above 80%.

2. Employee Onboarding

- Conduct induction for all new employees.
- Explain company policies, SOPs, and grooming standards.
- Coordinate issue of uniforms, ID cards, and employee records.
- Ensure employees complete mandatory documentation before starting work.

KPI

- 100% onboarding compliance.

3. Attendance & Payroll Support

- Maintain daily attendance and shift records.
- Track overtime, weekly offs, and leave.
- Prepare payroll inputs for salary processing.
- Monitor punctuality and absenteeism.

KPI

- Payroll inputs submitted accurately and on time every month.

4. Employee Relations





- Address employee concerns and grievances.
- Conduct regular one-on-one discussions with staff.
- Promote teamwork and a positive work environment.
- Organize employee engagement activities.

KPI

- Employee satisfaction score.
- Reduced employee turnover.

5. Performance Management

- Coordinate probation reviews.
- Track KPIs for each department.
- Assist managers during performance evaluations.
- Recommend training and development plans.

KPI

- 100% probation reviews completed on schedule.

6. Training & Development

- Conduct induction and refresher training.
- Organize customer service, hygiene, and grooming sessions.
- Maintain employee training records.

KPI

- Minimum 4 training sessions per month.
- 100% staff trained on SOPs.

7. HR Compliance

- Maintain employee files and statutory records.
- Support compliance with labour laws and company policies.
- Ensure documentation for new hires, resignations, and exits is complete.

KPI

- Zero compliance issues due to missing HR documentation.

8. Employee Retention

- Conduct stay interviews with current hires during their first 30, 60, and 90 days.
- Conduct exit interviews.
- Identify reasons for employee turnover.
- Recommend retention initiatives.

KPI

- Maintain annual employee retention targets.
- Reduce early attrition (within first 90 days).

Daily Responsibilities

- Review attendance and staffing levels.




- Meet department heads regarding manpower needs.
- Conduct interviews and onboarding activities.
- Resolve employee concerns.
- Update HR records.
- Monitor grooming and uniform compliance.
- Prepare daily HR status report for the General Manager.

Qualifications

Education

- Bachelor’s Degree in Human Resources, Business Administration, Hotel Management, or a related field.

Experience

- 1–3 years of HR experience in hospitality, restaurants, hotels, retail, or customer service industries.

Skills

- Recruitment and interviewing
- Employee relations
- Labour law awareness
- Payroll coordination
- MS Office / Google Workspace
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution
- Ability to maintain confidentiality

Working Hours

- 9:00 AM – 6:00 PM
- One weekly off
- Flexibility to support recruitment drives and operational requirements.

Career Growth

HR Executive → Senior HR Executive → HR Manager → Cluster HR Manager

Pentoz-Specific Expectations

At Pentoz, the HR Executive is not just an administrator. They are responsible for building a service-oriented culture.

Key focus areas include:

- Hiring employees with the right attitude, not just experience.
- Reducing staff turnover, especially during the first 90 days.
- Ensuring every employee understands Pentoz’s service standards.
- Building a motivated, disciplined, and guest-focused team.
- Working closely with the General Manager to maintain adequate staffing during peak seasons.

This role is central to creating a stable workforce that delivers consistent guest experiences and supports Pentoz’s long-term growth.

Pay: ₹10,856.00 - ₹33,181.29 per month

Work Location: In person

📌 HR Executive – Restaurant & Café (Ooty)
🏢 Pentoz Hotels
📍 Ooty