Customer Service Representative (International Voice Process)

Location: Mumbai

Department: Operations

Employment: Full Time

Shifts: 24x7 Rotational

Position Summary The Customer Service Representative handles customer queries related to policies and claims through international voice support while ensuring high-quality service and accurate information.

Primary Responsibilities Handle inbound and outbound customer calls/emails. Resolve customer queries using available information. Handle complaints and escalations professionally. Maintain accurate call logs and documentation. Research solutions and escalate unresolved issues. Support reporting and analysis activities.

Additional Responsibilities Attend training sessions. Collaborate with cross-functional teams. Adapt to process changes. Take ownership and maintain accountability.





Skills & Competencies Excellent English communication. MS Office knowledge (Excel & PowerPoint). Robust analytical and customer service skills. Team player and quick learner. Willing to work 24x7 rotational shifts.

Minimum Qualifications Education: Graduate (Bachelor's Degree) Experience: Analyst: 1–3 years | Senior Analyst: 3–6 years in International Voice Process. Notice: Immediate Joiners or up to 30 days preferred.

Compensation & Benefits

Analyst: Up to 5.30 LPA

Senior Analyst: Up to 6.80 LPA

Night Shift Allowance

Performance-Based Incentives

Pay: ₹30,000.00 - ₹50,000.00 per month

Experience:

- International voice process: 1 year (Required)

Work Location: In person

📌 Customer Service Representative (India)
🏢 DIGIT SOLUTIONS
📍 India