About TripAgent

TripAgent is a quick-growing travel platform offering flight bookings, hotels, and holiday packages across

domestic and international markets. We are building a team of skilled, certified travel professionals who

can deliver accurate, seamless, and delightful booking experiences.

Role Overview

We are looking for IATA-certified Travel Consultants to manage end-to-end flight reservations, ticketing,

and post-booking servicing. You will be the backbone of our travel operations – handling everything from

fare construction and PNR management to reissues, refunds, and customer escalations – while ensuring

full compliance with IATA regulations and airline policies.

Key Responsibilities

-
Handle end-to-end flight bookings (domestic and international): reservations, ticketing, revalidation,

reissuance, refunds, and cancellations

- Work on GDS platforms (Amadeus / Sabre / Galileo–Travelport) for PNR creation, fare construction,

and queue management

- Advise customers on optimal routings, fare rules, baggage allowances, and airline terms and

conditions

- Process ancillary services: seat selection, meals, extra baggage, and special service requests (SSRs)
- Manage BSP reporting, ADM/ACM handling, and reconciliation with airlines
- Stay current on IATA regulations, airline circulars, fare updates, and travel advisories (visa, health,

and transit requirements)

- Resolve schedule changes,



flight disruptions, and customer escalations within defined SLAs
- Coordinate with airlines, consolidators, and internal teams to ensure smooth fulfilment
- Maintain high booking accuracy and clean documentation; minimize ADMs and ticketing errors
- Support hotel, travel insurance, and holiday package bookings as required

Must-Have Qualifications

-
Valid IATA certification (IATA Foundation Diploma / Consultant Diploma or equivalent) –

mandatory

- 2–5 years of hands-on ticketing/reservations experience at a travel agency, TMC, OTA, or airline
- Proficiency in at least one GDS: Amadeus, Sabre, or Galileo (Travelport)
- Strong command of fare construction, fare rules, ticketing codes, and refund/reissue procedures
- Working knowledge of BSP processes and IATA resolutions
- Excellent verbal and written communication skills in English
- Willingness to work in rotational shifts, including weekend support

Good to Have

-
Proficiency in more than one GDS
- Experience with corporate travel desks, loyalty/rewards travel programs, or OTAs
- Knowledge of visa documentation and international travel requirements
- Familiarity with NDC content and airline direct-connect channels
- Additional regional or foreign language skills

Education

-
Graduate in any discipline; a degree or diploma in Travel & Tourism is preferred

📌 Travel Consultant – IATA Certified (India)
🏢 Reward360 Global Services Private
📍 India