Job Description – General Manager, Tea Boutique Café

Position: General Manager – Tea Boutique Café

Department: Café Operations

About Chaichun

Chaichun is India's premier luxury tea boutique and café, offering an extraordinary tea experience through a curated collection of over 300 premium teas sourced from India and around the world. Our vision is to redefine tea culture by combining exceptional hospitality, world-class gastronomy, luxury retail, and immersive tea experiences.

We are seeking an accomplished and visionary General Manager to lead our flagship Tea Boutique Café and drive operational excellence, customer satisfaction, and business growth.

Position Summary

The General Manager will be responsible for the overall leadership and management of the Tea Boutique Café, ensuring seamless operations across the café, tea bar, kitchen, retail boutique, and guest experience. This role requires a strategic hospitality skilled with a passion for excellence, proven business acumen, and the ability to inspire high-performing teams while delivering exceptional luxury service standards.

Key Responsibilities

Business & Operational Leadership

- Lead the overall operations of the Tea Boutique Café, ensuring efficiency, profitability, and operational excellence.

- Develop and implement strategies to achieve revenue, profitability, and business growth targets.

- Monitor financial performance, including budgeting, forecasting, cost control, inventory management, and P&L; accountability.

- Ensure compliance with company policies, statutory regulations, food safety, and hygiene standards.

Guest Experience

- Deliver an exceptional and memorable luxury hospitality experience for every guest.

- Establish and maintain world-class service standards throughout the café.

- Handle guest feedback proactively and ensure timely resolution of concerns.

- Foster a culture of personalized service and continuous improvement.

Team Leadership

- Recruit, train, mentor, and develop a high-performing hospitality team.





- Conduct regular performance evaluations, coaching sessions, and succession planning.

- Build a positive workplace culture focused on accountability, teamwork, and service excellence.

- Ensure proper workforce planning, scheduling, and productivity management.

Brand & Quality Management

- Maintain the highest standards of cleanliness, presentation, visual merchandising, and operational SOPs.

- Protect and strengthen the Chaichun brand through consistent execution of premium service standards.

- Ensure consistency in product quality, food presentation, beverage preparation, and overall guest experience.

Sales & Business Development

- Drive café revenue through innovative guest experiences, retail sales, and strategic promotions.

- Collaborate with marketing teams to execute campaigns, product launches, seasonal menus, and customer engagement initiatives.

- Organize tea tastings, masterclasses, private events, corporate gatherings, and VIP experiences.

- Identify opportunities for business expansion and enhanced customer loyalty.

Inventory & Cost Management

- Oversee procurement, stock management, and vendor coordination.

- Minimize wastage while maintaining optimum inventory levels.

- Ensure effective cost controls without compromising quality or guest satisfaction.

Qualifications

- Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field.

- Master's degree or MBA will be an added advantage.

Experience

- 8–15+ years of progressive leadership experience in luxury cafés, premium restaurants, five-star hotels, lifestyle hospitality,



or luxury retail hospitality.

- Minimum 5 years in a senior managerial or General Manager role with full operational responsibility.

Required Skills & Competencies

- Strong leadership and people management skills.

- Proven experience managing P&L;, budgeting, and financial performance.

- Expertise in café operations, luxury hospitality, and customer experience management.

- Excellent communication, interpersonal, and decision-making abilities.

- Strong knowledge of food & beverage operations, inventory management, and quality assurance.

- Ability to develop and implement SOPs and operational systems.

- Strategic planning, analytical thinking, and problem-solving capabilities.

- High standards of professionalism, grooming, and attention to detail.

- Passion for tea, specialty beverages, luxury hospitality, and guest engagement.

Key Performance Indicators (KPIs)

- Revenue growth and profitability.

- Guest satisfaction and customer retention.

- Operational efficiency and SOP compliance.

- Team engagement, productivity, and retention.

- Food and beverage quality consistency.

- Inventory accuracy and cost control.

- Retail sales and average guest spend.

- Brand reputation and service excellence.

Preferred Industry Background

Candidates with experience from luxury hotels, premium cafés, fine dining restaurants, specialty beverage brands, tea boutiques, luxury retail hospitality, international café chains, or high-end lifestyle hospitality brands will be given preference.

Why Join Chaichun?

- Lead one of India's most distinguished luxury tea boutique cafés.

- Work with an exclusive collection of 300+ premium teas from across the globe.

- Shape the future of a globally aspiring luxury tea brand.

- Lead a passionate team committed to excellence in hospitality.

- Attractive compensation, performance incentives, and long-term career growth opportunities.

Work Location: In person

📌 General Manager - Cafe (India)
🏢 CHAICHUN
📍 India