General Responsibilities:

 Promotes a positive image of the resort to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

 Performs routine duties in cleaning and servicing of guest rooms under the supervision of housekeeping executive

 Ensures compliance with the departmental BRISOP.

SPECIFIC RESPONSIBILITIES:

 Enters and prepares the room for cleaning.

 Dusts the room and furniture.

 Replenishes guestroom and bath supplies.

 Checks and secures the rooms.

 Replenish amenities according to the resort standards.

 Deliver and retrieve items on loan to guests e.g. hot water bag, nail cutter, etc.

 Always ensure the security of guest rooms and privacy of guests.

 Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of the day.

 Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, and floor.

 Replace facial, toilet tissue and bathroom amenities as per standards.

 Remove dirty bed linen and make up the bed with clean linen.

 Replace laundry bags and slips.





 Responsible for achieving and exceeding the guest satisfaction score.

 Responsible for providing turndown service as per standards.

 Highlight any pending issues to the Executive timely.

 Lost and Found items received from room to be handed over to the Housekeeping desk timely and not wait till the end of the shift.

 Perform any other duties as assigned by the Shift in charge.

 Maintain all machines assigned in the respective area with proper care.

 Report all missing items from rooms timely for further action and records.

 Maintain confidentiality of the guests in the resorts, by not leaving any data, reports related to the guests unattended in any guest area.

 Make sure daily section records book is maintained professionally or as instructed.

 Responsible for achieving a score of 90% in RENARD audit for Floor/Public area operations and take necessary action for the shortcomings for standard compliance.

 Super cleaning one room a day per section shall be an key process in maintaining guest rooms.

📌 Guest Service Personnel - Housekeeping (India)
🏢 Rosetta Hospitality
📍 India