We are seeking a Major Incident Manager with strong technical understanding and proven experience in managing high-impact IT incidents. This role requires fast decision-making, effective coordination across teams, and explicit communication with both technical staff and business stakeholders. You will be responsible for ensuring incidents are resolved quickly, documented accurately, and aligned with operational goals and compliance standards.
Key Responsibilities:
- Respond promptly to reported service incidents, identify root causes, and initiate the incident management process.
- Prioritize incidents based on urgency and business impact.
- Coordinate with stakeholders and keep them informed of incident status, resolution progress, and outcomes.
- Collaborate closely with the service desk to maintain an effective incident reporting and escalation process.
- Liaise with all technical support levels, from first-line support to specialist teams handling complex issues.
- Ensure incident resolution aligns with IT operational objectives and regulatory requirements.
- Document all incidents accurately from initial detection through resolution.
- Detect disruptions early using monitoring tools and proactively address potential issues.
- Perform in-depth analysis to determine the scope, origin, and implications of incidents.
Required Skills & Experience:
- Strong understanding of IT systems, networks, and infrastructure.
- Proven ability to manage and resolve major incidents under pressure.
- Experience in coordinating multiple teams and stakeholders during critical situations.
- Skilled in root cause analysis and problem-solving.
- Familiarity with incident response frameworks, risk management, and mitigation strategies.
- Excellent communication skills, including experience engaging senior management and executives.
- Knowledge of relevant regulations and data privacy laws.
Preferred Attributes:
- Ability to handle multiple technology tasks independently and collaboratively.
- Broad technical knowledge across IT domains.
- Proactive, detail-oriented approach to incident management.
Required Skills for Major Incident Manager Job
- IT Incident Management
Our Hiring Process
- Screening (HR Round)
- Technical Round 1
- Technical Round 2
- Final HR Round
📌 Major Incident Manager (India)
🏢 Phygital Insights
📍 India
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