Customer Support Executive – International Chat Process
Job Type: Full-time
Location: Work from Office
Job Overview
We are hiring Customer Support Executives for an international customer support process. If you have excellent English communication skills and experience in customer service within the e-commerce industry, this is a great chance to grow your career with a leading global process.
Key Responsibilities
- Handle customer queries via voice support professionally and efficiently.
- Provide prompt resolutions while maintaining a high level of customer satisfaction.
- Manage customer concerns with empathy and accuracy.
- Maintain quality standards and achieve process KPIs.
- Document customer interactions accurately in the system.
Eligibility Criteria
- Minimum 6 months of BPO Customer Support experience.
- Experience in E-commerce Customer Support is mandatory.
- Excellent English communication skills (C1 Level).
- Must be comfortable working rotational shifts.
Salary & Benefits
Salary: Up to ₹32,000 CTC per month
Freshers - 30k CTC ,
25k in hand …
- Opportunity to work with a reputed international process.
- Professional work environment with career growth opportunities.
Shift Details
- 5.5 Days Working
- Rotational Shifts & Rotational Week Offs
- Night shifts applicable as per business requirements.
Transportation: Candidates: One-sided cab facility available during odd hours.