About Us:
Physics Expert is a leading online tuition platform dedicated to providing quality education to students across Kerala. We are looking for a responsible, proactive, and organized Operations Manager to oversee our day-to-day operations and ensure smooth functioning of the platform.
Key Responsibilities
- Manage the overall day-to-day operations of Physics Expert.
- Handle student enquiries and leads through calls, WhatsApp, and other communication channels whenever required.
- Coordinate with the telecalling team and support them during staff shortages.
- Monitor student admissions, fee payments, and payment confirmations.
- Ensure online tuition classes are conducted smoothly and resolve any operational issues.
- Coordinate with teachers, students, and parents to ensure a seamless learning experience.
- Track daily activities and maintain operational reports.
- Identify problems proactively and ensure timely resolution.
- Support the management team in improving operational efficiency and student satisfaction.
Required Skills
- Excellent communication skills in Malayalam. Basic English communication is preferred.
- Strong organizational and coordination skills.
- Ability to multitask and take ownership of responsibilities.
- Good knowledge of MS Office/Google Workspace.
- Basic computer and internet proficiency.
- Positive attitude and problem-solving mindset.
Preferred Qualification
- Any Bachelor's Degree.
- Experience in Operations, Administration, Customer Support, or Education/EdTech is preferred.
- Freshers with excellent communication and leadership potential may also apply.
Job Type
- Full-time
If you are someone who enjoys taking responsibility, coordinating people, solving problems, and ensuring smooth operations, we'd love to have you on our team.