Job Summary

We are looking for a dedicated and customer-focused Customer Care Executive to handle customer inquiries, complaints, service requests, and follow-ups. The candidate will be responsible for ensuring customer satisfaction by providing timely and accurate information regarding products and services.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Respond to customer queries through phone, email, WhatsApp, or other communication channels.
- Register customer complaints and service requests in the system.
- Coordinate with service technicians and internal departments for issue resolution.
- Provide accurate information about products, warranty, and services.
- Follow up with customers regarding pending complaints and service status.
- Maintain customer records and update CRM/software regularly.
- Ensure high customer satisfaction and maintain service quality standards.
- Escalate unresolved issues to the concerned department or supervisor.




- Prepare daily call reports and customer feedback reports.

Required Skills

- Good communication and interpersonal skills.
- Basic computer knowledge and MS Office proficiency.
- Ability to handle customer complaints patiently and professionally.
- Strong problem-solving and coordination skills.
- Ability to work under pressure and manage multiple tasks.
- Knowledge of CRM/customer support software is an added advantage.

Qualification

- Any graduate / diploma.
- Prior experience in customer service or call center operations preferred.
- Freshers with valuable communication skills can also apply.

Experience

- 0 to 2 years of experience in customer support/customer care.

Preferred Industry

- Consumer Electronics
- Home Appliances
- Authorized Service Centers
- Retail & Service Industry

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (India)
🏢 Run Service Infocare
📍 India