Role: VIP Consultant – VIP Shaadi

About the Team: Personalised Service
Think of us as the voice of our customers ️ and their biggest champions

The Personalised Service team handles calls , chats , and emails with one mission — making every customer feel heard , valued , and truly special

For our VIP Shaadi members , we go the extra mile (& then some!)
Whether it's finding the perfect match or calming a concern , we’re the go-to team when it really matters

Your Mission as a VIP Consultant
If you live and breathe customer service ️, love solving problems , and get a kick out of making people happy — this is your calling!

As a VIP Consultant , you'll work closely with our HNI clients , ensuring their experience is seamless , personal , and truly premium

You’ll bring empathy , patience , and a touch of matchmaking magic

What You’ll Do:
Be the dedicated relationship partner for VIP Shaadi members post-sale
Understand member preferences and help identify their ideal match
Call and connect with high-quality prospects on behalf of the member
Set up mutually consented meetings between potential matches
Ensure timely renewals and proactive engagement throughout their journey
Guide, counsel, and support members like a true partner
Maintain high service standards,



timely resolutions & detailed documentation

- ️ Handle escalations with grace, maturity, and solution-focused thinking

Respect diverse traditions, preferences, and cultural nuances Always go above and beyond to deliver the VIP promise

What You Bring to the Table:
1+ year of experience in customer service / client servicing / relationship management
A natural passion for people, relationships & making customers smile
Solid attention to detail + excellent organizational skills
High emotional intelligence and empathy
Infinite patience + persuasive communication
️ Clear, confident communication in English + any Indian language
Self-motivated and committed to exceeding expectations

Why Join Us:
Work with India’s leading matchmaking brand
Be part of exclusive, high-impact journeys for premium members
Learn, grow & thrive in a high-energy, customer-first culture
Every day is different, meaningful, and full of real human stories

Sound like you? We’d love to hear from you!
If you believe great service is an experience, not just a transaction — this is your moment

Let’s help people find not just matches, but magic

📌 Customer Service Executive (India)
🏢 Shaadi.Com
📍 India