We are looking to hire Customer Service Advisors for Sales Out-bound process for domestic market. The role involves handling outbound customer calls related to sales ensuring a high level of customer satisfaction by resolving queries efficiently and professionally.
Advisors will interact with customers regarding sales.
Key Responsibilities
● Handle outbound customer calls
● Provide clear, professional, and empathetic customer support.
● Follow standard operating procedures while resolving customer issues.
● Maintain high-quality service and adhere to defined KPIs.
● Accurately document customer interactions in the system.
Eligibility Criteria
● 1 year of experience in BPO customer service
● Preference will be given to candidates currently serving their notice period.
● Average to Good English communication skill.
● Strong listening, problem-solving, and customer handling skills.
● The advisor should have experience of working in a fast-paced environment.
Work Schedule & Expectations
● Candidates will be clearly informed about the working schedule by the Talent
Acquisition (TA) team during hiring and acknowledgement is required.
Training & Certification
Key Skills Required
● Average to Good English communication
● Customer handling and empathy
● Sales ability
● Ability to work in a high-volume call environment
● Basic computer and CRM handling skills
● Basic Understanding of Quality Parameters.
Preferred Candidate Profile
● Experience in any domestic process
● Ability to manage high call volumes while maintaining service quality.
● Strong adaptability and willingness to work in a dynamic and rapid-paced retail support
environment.
Job Types: Full-time, Fresher, Permanent
Pay: Up to ₹23,000.00 per month
Work Location: In person
📌 Customer Support Executive (India)
🏢 Medhansh Business Services
📍 India
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