Since you are building the Truefitt & Hill franchise, the role should go beyond a typical salon manager. A Senior Duty Manager should be the operational leader responsible for the guest experience, revenue, team discipline, luxury service standards, and daily profitability of the outlet while representing the brand's heritage of premium British grooming. Truefitt & Hill has positioned itself as the world's oldest barbershop with a luxury, heritage-driven customer experience, so the role should reflect those standards. (Truefitt & Hill India)

Job Description – Senior Duty ManagerPosition

Senior Duty Manager

Department: Operations
Reports To: Operations Manager / Franchise Owner
Location: Truefitt & Hill

About Truefitt & Hill

Established in 1805, Truefitt & Hill is the world's oldest barbershop and one of the most prestigious luxury grooming brands. With a heritage spanning over two centuries, the brand delivers an unparalleled grooming experience through exceptional service, highly skilled professionals, and premium grooming products.

We are looking for an experienced, service-oriented Senior Duty Manager who can uphold the highest operational standards while leading the team to deliver an exceptional luxury customer experience.

Role Overview

The Senior Duty Manager is responsible for overseeing the complete day-to-day operations of the salon during assigned shifts. This includes managing guest experience, team performance, operational efficiency, retail sales, revenue achievement, and maintaining the luxury standards expected from Truefitt & Hill.

The ideal candidate is a strong leader with hospitality or luxury retail experience who understands that every client interaction should reflect sophistication, professionalism, and personalized service.

Key ResponsibilitiesOperational Management

- Lead daily salon operations ensuring smooth workflow throughout business hours.
- Ensure all appointments are executed efficiently with minimal waiting time.
- Monitor service quality and ensure every guest receives a premium grooming experience.
- Maintain impeccable cleanliness, ambience, music, fragrance,



and overall presentation of the salon.
- Ensure opening and closing checklists are completed without exception.

Customer Experience

- Personally welcome VIP and repeat guests.
- Resolve customer concerns promptly and professionally.
- Build long-term client relationships through personalized service.
- Monitor guest feedback and maintain high customer satisfaction scores.
- Drive customer retention and membership renewals.

Team Leadership

- Supervise barbers, therapists, front office executives, and housekeeping staff.
- Allocate daily responsibilities and manage shift schedules.
- Conduct daily team briefings before opening.
- Coach employees on grooming standards, communication, and luxury service etiquette.
- Monitor attendance, punctuality, discipline, and productivity.
- Support recruitment, onboarding, and performance evaluations.

Sales & Revenue

- Achieve monthly revenue targets.
- Drive retail product sales through effective recommendation and upselling.
- Increase average bill value through premium service upgrades.
- Promote memberships, grooming packages, and seasonal campaigns.
- Analyse daily sales reports and identify improvement opportunities.

Inventory & Retail

- Monitor retail stock levels and service consumables.
- Prevent stock shortages and excess inventory.
- Conduct regular stock audits.
- Ensure proper merchandising of retail products.
- Minimize wastage and inventory losses.

Financial & Administrative Responsibilities

- Oversee billing accuracy and cash management.
- Verify daily sales reconciliation.
- Prepare operational reports for management.
- Monitor expenses and control operational costs.
- Ensure accurate documentation and record keeping.

Brand Standards





- Ensure every employee maintains impeccable grooming and skilled appearance.
- Uphold Truefitt & Hill service protocols.
- Ensure strict adherence to hygiene and sanitation standards.
- Maintain consistency in customer service across every shift.
- Protect and enhance the brand image at all times.

Key Performance Indicators (KPIs)

- Monthly Revenue Achievement
- Average Bill Value (ABV)
- Retail Product Sales
- Membership Sales
- Customer Satisfaction Score (CSAT)
- Google Rating & Reviews
- Repeat Customer Percentage
- Staff Productivity
- Appointment Utilization
- Inventory Variance
- Operational Audit Score
- Employee Attendance & Discipline
- Customer Complaint Resolution Time

Qualifications

- Bachelor's Degree preferred.
- 5–8 years of experience in luxury hospitality, premium retail, salon, spa, wellness, or hotel operations.
- Minimum 2 years in a supervisory or managerial role.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Good understanding of POS systems and MS Office.
- Financial awareness including daily sales reporting and basic P&L; understanding.

Preferred Attributes

- Passion for luxury hospitality and customer service.
- High attention to detail.
- Strong decision-making ability under pressure.
- Professional appearance and etiquette.
- Commercial mindset with strong sales orientation.
- Ability to inspire and develop teams.
- Flexible to work weekends, holidays, and rotational shifts.

What Success Looks Like

Within the first six months, the Senior Duty Manager is expected to:

- Consistently achieve revenue and retail sales targets.
- Maintain exceptional customer satisfaction.
- Improve team productivity and service quality.
- Reduce customer complaints.
- Ensure flawless daily operations.
- Build a high-performing, motivated team.
- Deliver a luxury grooming experience that reflects the Truefitt & Hill legacy in every guest interaction.

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Senior Duty Manager (India)
🏢 Optorium Opticals
📍 India