Job Title: Store Manager – HP Laptop Store Department: Retail Operations

Reporting To: Regional Sales Manager / Retail Head

Job Summary:

The Store Manager will be responsible for overseeing the day-to-day operations of the HP Laptop retail store, ensuring excellent customer service, achieving sales targets, maintaining stock levels, and leading the store team effectively. The role involves managing store profitability, visual merchandising, and ensuring compliance with HP brand standards.

Key Responsibilities:

Sales & Business Development:

- Achieve monthly and quarterly sales targets for laptops, accessories, and extended warranties.
- Monitor sales performance and implement strategies to maximize revenue.
- Drive upselling and cross-selling opportunities.

Customer Experience:

- Ensure exceptional customer service and satisfaction at all times.
- Handle customer queries, complaints, and service escalations efficiently.
- Maintain robust product knowledge to guide customers in choosing suitable HP products.

Store Operations:

- Manage daily store operations including opening, closing, cash handling, and inventory management.
- Ensure accurate stock levels, conduct regular audits, and manage replenishment.
- Maintain store hygiene,



display standards, and ensure compliance with HP visual guidelines.

Team Management:

- Lead, train, and motivate store staff to achieve individual and team goals.
- Prepare staff schedules and ensure adequate manpower coverage.
- Conduct performance evaluations and provide feedback for improvement.

Reporting & Coordination:

- Prepare daily/weekly/monthly sales reports and share insights with management.
- Coordinate with the HO/Regional team for marketing campaigns, new product launches, and promotional activities.

Key Skills & Competencies:

- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Sound understanding of retail sales and customer service principles.
- Knowledge of laptops, IT peripherals, and HP product portfolio preferred.
- Ability to analyze sales data and market trends.

Application Question(s):

- We are looking for candidates with relevant experience for this role. Please apply only if you have the required relevant experience. How many years of experience do you have in laptop sales?

Work Location: In person

📌 Store Manager (India)
🏢 It World
📍 India