Customer Care manager - Harvesters (India)

Customer Care manager - Harvesters (India)

02 Aug
|
Mahindra & Mahindra
|
India

02 Aug

Mahindra & Mahindra

India

Responsibilities & Key Deliverables

To achieve Spare part targets through dealers/distributors.

- Governance of Spare part centre.
- Identification of distributors.
- Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.
- Scrutinize dealer’s financial health and do financial planning accordingly.
- Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product – parts as per dealer)
- Implementation of strategy/schemes for recent product launch.
- Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.
- Liaison with the Head CCM Farm Machinery and the dealers.
- Management & training of field staff.

Experience

1 – 5 years of relevant experience in Harvester’s Business

.

Industry Preferred
Qualifications

B.Tech /BE - Agriculture (Preferred) / Mechanical / Automobile

Diploma –Agriculture, Mechanical, Auto Mobile (With Experience**)

General Requirements
Our commitment to Diversity, Equity, and Inclusion

📌 Customer Care manager - Harvesters (India)
🏢 Mahindra & Mahindra
📍 India

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