Bengaluru, Karnataka
Job Summary

Job Summary : Role Summary The AV/VC Engineer is responsible for the design, deployment, operation, and support of enterprise Audio-Visual and Video Conferencing solutions. This role ensures seamless collaboration experiences across meeting rooms, townhalls, executive setups, and hybrid work environments, with a strong focus on Microsoft Teams Rooms and enterprise VC platforms. Key Responsibilities AV / VC Operations & Support • Provide L2/L3 support for Audio Visual and Video Conferencing systems across meeting rooms, boardrooms, training rooms, and auditoriums • Proactively monitor and troubleshoot AV/VC incidents to ensure high availability and minimal downtime • Support Microsoft Teams Rooms (MTR – Windows/Android), Zoom Rooms, Webex Rooms, and SIP-based VC systems • Perform break-fix support for cameras, microphones, speakers, control panels, codecs, and displays Meeting Room & Collaboration Systems • Configure, maintain, and optimize conference room technologies including: o Displays & video walls o Wireless presentation systems (Barco ClickShare, Crestron AirMedia, etc.) o DSPs and room control systems (Crestron, Extron, AMX) • Ensure seamless integration with Microsoft 365 (Teams, Outlook room booking, Exchange) • Support executive meetings, VIP sessions, townhalls, and large-scale broadcasts Deployment & Projects • Lead or support AV/VC rollouts for new offices, expansions, or room upgrades • Coordinate with vendors, OEMs,



and facilities teams for installation and commissioning • Participate in standardization and modernization initiatives (room templates, device standards, automation) • Support testing, UAT, and handover to operations Monitoring, Reporting & Documentation • Use monitoring tools to track room health, device status, and usage analytics • Prepare SOPs, knowledge articles, and troubleshooting guides • Track SLAs, MTTR, and user experience metrics • Support audits, compliance, and asset lifecycle management Stakeholder & User Engagement • Act as a single point of contact for AV/VC-related escalations • Provide in office and remote support to end users and leadership • Conduct user awareness sessions and quick-reference training Required Skills & Competencies Technical Skills • Strong hands-on experience with AV & VC systems • Expertise in Microsoft Teams Rooms (MTR) • Working knowledge of: o Zoom, Webex, SIP/H.323 VC o Cameras, microphones, speakers, DSPs o Room control systems (Crestron / Extron / AMX) • Understanding of network fundamentals (LAN, VLAN, QoS, multicast, firewalls) • Familiarity with Windows OS, Android-based room systems, and firmware upgrades

Key Responsibilities

Job Responsibilities : same as above

Skill Requirements

Skill Requirement : same as above

Other Requirements

Other Requirement : same as above

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📌 Track Lead - Microsoft 365 Administration (India)
🏢 HCLTech
📍 India