1. Team Leadership & Performance Management

- Lead, guide, and coordinate with all branch team members (sales, accounts, and operations) to ensure daily tasks and targets are met.
- Review daily reports from:
- Accounts Team (cash balance, gold movement, interest collected, repledging)
- Sales Team (leads generated, conversions, renewals, takeovers)
- Set and assign daily/weekly/monthly sales targets for the sales team.
- Monitor individual and team KPIs, offering support and interventions where needed.

2. Sales & Business Development

- Drive branch performance to achieve or exceed monthly sales and loan disbursement targets.
- Plan and execute local offline marketing campaigns such as:
- Village camps
- Tie-ups with jewelers and self-help groups
- Festival-based promotions
- Encourage team participation in customer acquisition and retention activities.

3. Daily Review & Coordination

- Conduct daily morning hurdle meetings with the team for:
- Reviewing the previous day's performance
- Discussing pending recoveries
- Aligning on daily goals and strategies
- Hold recovery meetings to track overdue accounts and support recovery team coordination.

4. Operational Oversight

- Ensure smooth functioning of the branch by:
- Verifying daily cash and gold balances




- Overseeing gold appraisal, disbursement, and documentation
- Ensuring proper repledging and refinancing processes
- Coordinate with the operations inside and outside executives for timely task completion.

5. Resource & Asset Management

- Ensure sufficient cash availability for daily operations, including loan disbursal and renewals.
- Maintain the branch infrastructure, assets, and security (CCTV, vault, furniture, etc.).
- Ensure the branch has sufficient stock of marketing materials, forms, and office supplies.

6. Customer Experience & Relationship

- Ensure excellent customer service standards across all interactions.
- Resolve escalated customer complaints promptly and professionally.
- Promote customer loyalty and build long-term client relationships for repeat business.

7. Compliance & Reporting

- Ensure 100% compliance with company policies, regulatory norms, and internal audits.
- Submit daily/weekly/monthly reports to department heads on:
- Sales performance
- Cash/gold movement
- Operational status
- Marketing activities and leads

Pay: ₹28,000.00 - ₹30,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Senior Branch Manager (Dindigul)
🏢 UGS Group of Companies
📍 Dindigul