We are looking for a well-groomed and professional Front Office Associate to join our team in Kozhikode. The ideal candidate will be the first point of contact for guests and responsible for delivering a warm and welcoming experience, handling check-in/check-out procedures, and coordinating front desk activities.
Key Responsibilities:
- Greet and welcome guests in a skilled and friendly manner
- Manage the check-in and check-out process efficiently
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain accurate records of bookings, payments, and guest information
- Coordinate with housekeeping and other departments for smooth operations
- Manage phone calls, emails, and room reservations
- Ensure the front desk area is clean, organized,
and presentable at all times
- Maintain daily reports and handovers
Requirements:
- Minimum 1 year of experience in a similar front office or customer-facing role
- Bachelor's degree or diploma in Hospitality or related field preferred
- Proficient in MS Office and hotel management software (e.g., IDS/Opera)
- Excellent communication and interpersonal skills
- Pleasant personality and professional appearance
- Ability to work in shifts, including weekends and holidays
- Fluency in English and Malayalam (if possible) is essential
📌 Front Office Associates (India)
🏢 Elite Butlers
📍 India
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