KEY RESPONSIBILITIES:

Monitor Product Server and performance in real time

Handle incidents and perform first-level troubleshooting

Analyze logs and assist in root cause identification

Ensure SLA compliance and proper escalation management

Coordinate with internal teams and client technical stakeholders.

TECHNICAL SKILLS REQUIRED:

Solid working knowledge of web applicants, RESTful APIs, request–response flow, and client–server architecture

Hands-on exposure to Linux and Windows Server environments, especially Linux Servers (Ubuntu / Rocky / RedHat)

Basic knowledge of Databases (PostgreSQL or MS SQL) including query execution, troubleshooting,

and database connectivity validation.

Familiarity with DNS/NS, IIS, Apache, and NGINX for basic configuration checks and service monitoring.

Strong understanding of TCP/IP fundamentals, ports, firewall basics, and connectivity testing using tools like Telnet and Netstat.

Experience with monitoring systems,



ticketing platorms,and SSH tools for remote server access and incident handling.

Good to Have experience with Wireshark, Postman, Zabbix, Grafana.

Exposure to telecom messaging concepts (SMSC, SMPP) is an added advantage.

BEHAVIORAL & PROFESSIONAL SKILLS:

Robust ownership and accountability mindset

Proactive and R&D-oriented; approach to problem solving

Ability to intestate root causes instead of temporary fixes

Ability to work under pressure and technical emergencies

Strong communication skills, hold on English language and client coordination skills

Team player with disciplined and responsible atude

Job Type: Full-time

Perks:

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Product Support Engineer (India)
🏢 Almuqeet Systems
📍 India